IT Support for Companies
Although the importance of having a stable computing platform may seem obvious, some companies do not have specialized personnel to care for the installed equipment. Others only have an external technician who they call to solve specific problems. The reasons range from cost to managers' lack of knowledge or time to address these issues.
What we offer
The support service we provide consists of intervening in the company's technological platform and carrying out the required actions to maximize its operational availability. The work to be carried out will be proactive in terms of early detection and resolution of failures, reinforcing security and antivirus systems, safeguarding relevant company information and updating software versions in use. The work will be done, whenever possible, remotely and outside of working hours.
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How we work
When we receive a problem report, we do a quick diagnosis and will try to resolve it remotely as soon as possible. If this cannot be done, an attempt will be made to guarantee the operational continuity of the affected equipment in the shortest possible time. Subsequently, when it does not affect the normal performance of the company, work will be done on a definitive solution to the problem.
If an issue cannot be resolved remotely, a technician will be dispatched to the location.
Once a month, one of our specialists will visit the company facilities to perform a routine physical inspection of the platform.
Components of our service
Platform intervention
Once the service has been contracted, a review of the IT platform components will be carried out. During the review, the basic problems identified will be resolved and suggestions for improvement will be made, if necessary. As a result, a report will be created with the technical characteristics of the platform components and their status; report that will remain updated and available to the company while the contract is active
Platform Review
This service is performed weekly, remotely, during non-working hours. The review considers:
- Operating system update
- Updates to other software included as part of the service
- Antivirus review
- Review of the “Event Viewer” to detect errors reported by the software or hardware failures
- Review of information backups and inclusion or elimination of content.
- Check available disk space on PCs and servers
- Check the available space for backups
Backups
Based on the selection of relevant information for the company and its physical location on the platform, we configure the backup services to have copies on the selected media: One Drive, Google Drive, the cloud, etc.
Support per event
When a problem occurs on the platform, work will begin to resolve it as soon as the report is received. If the report is received outside of business hours, first thing in the morning of the next business day. We provide an online help desk system for reporting problems. The report may also be made by direct call, sending an email or any other way. This service will be available Monday through Friday from 7:00 a.m. to 5:00 p.m. m. to 7:00 Pm ET.
Management of Office 365 and Google Workspace suites
If the company uses one of these suites, the service includes user configuration, email creation, permission assignment, and payment setup. As part of the service, when a worker leaves the company, we take care of blocking their access to computers and software.
Software license management
As part of the support, we maintain a record of the software licenses installed on the platform, their expiration and renewal dates, which we promptly communicate to the Client so that they can take the required actions.
Advice on the purchase of equipment
When the company needs to acquire equipments: PC, server or peripheral, we take care of suggesting the technical characteristics that must be met and delivering at least a couple of variants. Once the purchase is made and the equipment is received, we take care of configuring it and installing the required software. This part of the service, being punctual, has an additional cost that will depend on the complexity of the work to be done.
Service price
The price of the service has several elements.
Platform intervention
The price has two components: a base amount of $500.00 to which $50.00 is added per computer or server on the platform. The charge is made only once, when contracting the service, and is collected once the work is completed and the report is delivered.
Platform review
The price is formed from a monthly base amount of $300.00 to which $40.00 is added for each computer or server on the platform. The charge is made in advance, within the first 5 business days of each month.
Add a new equipment
For each new device added to the platform, $50.00 is charged for the review, configuration and required update. In the case of servers, this amount may be increased; depending on the software to be installed.
Additional visits
If the Company requests our presence, for any reason other than those included in the service, a fee of $50.00 will be charged for the first hour and $40.00 for each additional hour that our personnel remain in the company's facilities.
Service Cancellation
In both cases we will provide all the information we have about the platform; including the list of passwords used for direct or remote access to computers and installed software.
By the company
The company may cancel the support service at any time it deems appropriate. Cancellation will not exempt it from making pending payments. The request must be made by email to an agreed address.
By us
If we are the ones who terminate the service, we must notify the company at least one month in advance; via email to the agreed address.
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